Check the product page
Cancellation, refund and change rules can vary by tour, ticket, operator and travel date.
BOOKING POLICY
Cancellation & Changes
Clear guidance for CNTrip tours, tickets and private journeys. Product-specific terms always take priority.
Confirmed costs may be non-refundable
Tickets and third-party services may become non-refundable once confirmed or issued.
Contact us early
Earlier requests usually give us more options to review changes, rescheduling or cancellation.
Before confirmation
If your booking has not yet been confirmed or ticketed, contact us as soon as possible. We will review what can still be changed or cancelled before supplier commitments are made.
After confirmation
Once a booking is confirmed, some costs may already have been committed to guides, vehicles, attractions or local operators. Any cancellation outcome depends on the confirmed services and product-specific terms.
Tickets & third-party reservations
Scenic area tickets, train tickets, attraction reservations and other third-party items may become non-refundable or non-changeable after confirmation or issue. Supplier charges that cannot be recovered may not be refundable.
Day tours & group tours
Fixed-date or small-group tours can have stricter conditions because capacity, vehicles, guides and admission may be reserved in advance. Check the product page for the rules that apply to your departure.
Private & custom journeys
Private trips are arranged around your dates and itinerary. Cancellation and change options depend on which hotels, transport, tickets, guides or other services have already been confirmed.
Changes & rescheduling
Date, traveler, pickup or itinerary changes are subject to availability. If a requested change affects supplier prices or creates non-recoverable costs, we will explain the difference before confirming it.
Weather, closures & operational changes
Weather, attraction closures, traffic controls or operator changes can affect a route. We will review available alternatives, which may include a route adjustment, rescheduling or a refund of recoverable affected services where applicable.
No-shows & late arrival
A missed departure, late arrival or failure to meet required entry conditions may be treated as a used service when the operator can no longer provide the booking. Contact us immediately if you may be delayed.
Refund processing
If a refund is approved, we will confirm the refundable amount and method used. Where possible, refunds are returned through the original payment method. Bank or payment-provider processing times can vary.
How to request a cancellation or change
Send your order number, traveler name, product or itinerary, travel date and the change or cancellation you are requesting. We will review the applicable booking terms and supplier commitments before confirming the outcome.