Frequently asked questions

Private tours are arranged around your party and can usually be adjusted around your dates, pace and interests. Group tours follow a fixed departure, shared route and group arrangement. Check the product page to see which travel style applies.

Yes. Share your travel dates, group size, hotel area, preferred pace and must-see places. We can help shape a practical route and confirm what can be adjusted.

Pricing depends on the product. Group tours may use traveler-based pricing, while private tours may show a starting price and need a quote based on group size, date, hotel standard and route details. Always check the pricing notes on the product page.

Each product page lists its inclusions and exclusions. Depending on the trip this can include transport, guide service, hotels, attraction tickets and some meals. Optional items are shown separately where they apply.

It depends on the product and city. Some private tours can include hotel, airport or station pickup, while group tours usually use a defined pickup point or area. Send your arrival details if you need a specific pickup arrangement.

Often yes, but it depends on timing and the route. Send us your starting city, travel date and transport schedule and we will confirm the most practical meeting point or connection.

Included tickets are listed on each product page. Optional tickets, upgrades and excluded admission fees are separated so you can understand the trip cost before confirming.

Yes, bring your passport when traveling. Many attractions, transport services and ticket exchanges in China may require the passport used for the booking or another valid ID.

Choose a journey, review the trip details and then either book the available option or send us an inquiry when a private route needs confirmation. We confirm availability and any trip-specific details before the service is finalized.

Not always. Ready-to-book products can use the online checkout when available. Private or customized trips may require us to confirm the route, availability and final quote before payment.

Your booking is confirmed after the required availability and trip details have been checked and you receive a confirmation from CNTrip. A submitted inquiry by itself is not final booking confirmation.

Contact us as early as possible. We will check alternate dates, available departures or route adjustments. Changes depend on supplier availability and any ticket or booking conditions already in effect.

Cancellation and refund conditions depend on the product and booking stage. Please review the applicable policy before payment, especially for time-sensitive tickets or services that have already been reserved.

Once a refund is approved and processed by CNTrip, the time it takes to appear depends on the original payment method, payment provider and your bank. Refer to the refund policy for the latest details.